The AVG Anti-Spam component (within AVG Internet Security Edition) is designed to identify and mark emails that score beyond your selected threshold value. This then allows to set your e-mail client program to have a rule, which would move the spam messages on the application's level. For example, you would set up a rule in your e-mail client in which e-mails identified as spam by AVG would be delivered to a separate mail folder named "spam" OR "junk". Thus, periodically you can sort and delete spam messages which were moved to the 'Junk' folder using your e-mail client. This gives you the opportunity to ensure that you do receive any legitimate messages, which may have been incorrectly identified as 'spam'. This is the best and safest way to deal with the spam messages.

Warning: Spam filtering will never be 100% accurate. You should routinely check the mailbox where you are placing the suspected spam for legitimate messages that were incorrectly filtered.

Follow the instructions given below to create message rules in Outlook XP/2003 (scroll down the page to view separate instructions for creating rules in Outlook Express):

Start Outlook, go to the Tools menu and select Rules and Alerts....
On the Email Rules tab, click the New Rule button to create a new filter.
At the top of this window select Start from a blank rule.
Under Step 1 choose Check messages when they arrive and choose Next.
For Step 1 place a check beside the item with specific words in the message header.
Under Step 2, click the specific words link.
In the text field type in the specific word [SPAM]. Then click the Add button and choose OK. Now choose the Next button.
Under Step 1 place a check beside move it to the specified folder.
In Step 2 below, click the specified folder link. On the resulting window, select the folder to want spam messages to be stored in (for example, Junk) or choose the "New" button on the right to create a new folder for them. Choose OK. Now choose Finish .
Click the OK button to close the Rules and Alerts window.

Follow the instructions given below to create message rules in MS Outlook Express:

1. Open the AVG Control Center

2. Right click on Anti-Spam component--> click on Properties--> Go to tab "RBL"--> and place a tick on the option "query RBL servers" and click OK

3. You will now be back to the AVG Control Center. Right click on Anti Spam and click Update. This will take time to update. Once you have updated, please open Microsoft Outlook Express

4. Right click on Local Folders > click on New Folder > In the Folder name text box, type 'Junk' > Click OK. [This will create a folder called 'Junk' ]

5. On the Tools menu, point to Message Rules, and then click Mail. [Message rules cannot be created for IMAP or HTTP e-mail accounts.]

6. On the New Mail Rule dialog box, select the conditions for your rule by selecting the desired check boxes in the Conditions section. That is, select the check box for 'Where the subject line contains specific words".

7. Specify the actions for your rule by selecting the desired check boxes in the Actions section. That is, select the option "move it to the specified folder".

8. Click the underlined hyperlinks in the Rule Description section to specify the conditions or actions for your rule. Click contains specific words in the Rule Description section and type in the specific word [SPAM]. And then click the specified underlined hyperlink. This will open the 'Move' dialog box. Click on the folder call 'Junk' > click OK

9. Click OK

10. Click OK

If you haven't already downloaded the AVG Internet Security manual, please go the the following link http://www.avg-antivirus.com.au/avg_download1.htm

Dealing with messages that are incorrectly filtered:

If a junk email message is not caught by the AVG spam filter component...
Open AVG Control Panel > Click on AVG Anti-Spam component > add the sender's email address to AVG Anti-Spam Add to Blacklist. Click Update. (This will block email from this sender in future.)
If a legitimate message is marked as junk by the AVG spam filter component...
Open AVG Control Panel > Click on AVG Anti-Spam component > add the sender's email address to AVG Anti-Spam Add to Whitelist. Click Update. (This will allow emails from this sender to be received in future.)

The AVG Internet Security manual has a chapter on configuring the Anti-Spam component, please go to the following link to download http://www.avg-antivirus.com.au/avg_download1.htm