The download files can become corrupt if you are using a dial-up connection to attempt to download the AVG program. Due to the large size of the file (21+MB) and the instability in the dial-up connection, many times the file may appear to be stopped or paused and this could result in a corrupt file. We highly recommend a broadband connection for our AVG program downloads.

• If you find that the file you've downloaded is corrupt, you'll have to delete it and download again. If it still doesn't work, try the following:

• Try using an alternate computer with a broadband connection.

• One problem is that most web browsers cache recent downloads, which means they keep copies to make subsequent downloads faster. But, if your download was corrupt, your cached copy will be corrupt as well. This means that you'll have to clear your browser cache before attempting to download again; refer to your browser's documentation for details.

• If you're using a software-based firewall (such as Norton Personal Firewall), this can interfere with downloads, especially with Internet Explorer 5.0/6.0. Disable your firewall temporarily and try again.

• Another cause of download corruption is improperly-configured antivirus software. Disable your antivirus software temporarily and try again.

• This problem can also be caused by an unreliable Internet connection. Remember, the connection between your computer and our server is not simply handled by your DSL, cable, or dial-up service - that's only one link in a very long chain.

• If none of the above work, try downloading our software with a different browser. For example, if you're using Internet Explorer, try downloading our software with a more-reliable browser, such as Mozilla Firefox http://www.mozilla.com/firefox/.

• If you only have dial-up access to the Internet, let us know - we will send you the file via mail on CDROM format.