|
Repetitve EXCEPTION error after the last update
There may be a problem with some of the AVG Control Center components
after the last AVG update. This problem appears only when a very old
program (AVG 7.0) version is updated. The error messages may be related
to:
Virus Base component (incorrect state)
Shell Extension (not installed)
Resident Shield (not loaded or installed)
The solution is to do a Repair installation of your AVG using the latest
AVG 7.5 installation file. Please download the current
installation file of AVG from
Downloads
page and run it to start installation process. The following
screen will be displayed during an installation process:
Add/Remove Components - choose if you want to add/remove some AVG
component or reinstall the entire AVG program
Repair installation - this option repairs or reinstalls missing or
damaged components of AVG
Uninstall - this option removes the AVG program from your PC
Select Repair installation.
If there was AVG Free installed on your pc in the past, it is necessary
to follow also these steps after the repair installation: run AVG
Control Center - Update Manager - Settings - tab
URL - use button Default and confirm.
If the problem persists, please contact Grisoft's International Support
Centre directly at technicalsupport@grisoft.com (please enter your AVG
license number (can be found in AVG - Information menu - About AVG) into
the e-mail body).
Examples of possible error states:
Virus EXCEPTION found on Avgcore.dll, avgcc.exe files
Operating system reboots itself.
Error: Resident Shield is not loaded or installed
Internal virus base: "It is not possible to check the state of this
component, connection failed." or "Component is installed properly,
however the control failed with error code: 0x81000002"
AVG Shell Extension: AVG is not integrated in the Microsoft Windows
Explorer.
|
