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I am a AVG Registered user. How do I contact Technical
Support?
Technical support is available to all
registered AVG Anti-Virus customers. To obtain technical support, you will
need the Licence Number of your AVG product. This can be found in the
Licence
window of the AVG Control Centre. Simply "copy and paste" your Licence
Number into the body of your e-mail support request, and your request will be
handled promptly.
The easiest
and most efficient method of contacting Technical Support is by sending an email
directly from the AVG program.
It will save you time and it will give our Technical Support
staff information they need to help you quickly and effectively.
An email can be easily sent from your AVG program:
- Run
AVG Control Center or AVG Test Center.
- From
the top menu select Information -> Technical Support by
E-mail (or use Ctrl+B shortcut).
- Write
your message/describe your problem into the newly opened
Mail for Technical Support dialog.
- Click
OK to confirm.
- Your
default e-mail client opens, and the AVG program message
will be enclosed into the body of the e-mail together with
important program and system information.
The advantage of using this method
is that in addition to your question, your Licence Number will automatically be
included in your e-mail. Information useful to our technical staff about your
specific AVG program (such as the date and release number of your most recent
update), will also be included in your e-mail,
which allows for more informed support services. Of course, this
method can be used only when a connection to the Internet is available.
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