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For Sales and general enquiries (Looking for assistance choosing the right product, renewals, upgrading, increases, etc...) then please use our Online Inquiry Form for a prompt response.
AVG Support Overview
We recommend that you check the FAQ section prior to contacting AVG Support, as you will often find that your question has already been addressed. Continue to FAQ section >
AVG Sales and General Enquiries? Looking for assistance choosing the right product, renewals, upgrading etc...? Online Inquiry Form
Support for AVG 30 Day Trial? Support for AVG Trial Versions
Support for AVG Free Edition? Support Forum
Contacting Technical Support - Users who have already purchased AVG
Technical support is available to all registered AVG customers.
Technical Support is available in the form of e-mail 24 hours a day / 7 days a week.
To obtain technical support, you will need the Licence Number of your AVG product. This can be found in the Licence window of the AVG Control Centre. Simply "copy and paste" your Licence Number into the body of your e-mail support request, and your request will be handled promptly.
If you are not able to find the answer to your question, contact AVG Technical Support with technical issues via email (see details below):
E-mail technical support is available to AVG commercial clients, simply email support@avg.com.au for a prompt response, and the AVG Help Desk will help you get up and running as soon as possible.
When describing your issue or question, please include as much information as possible.
The following information is required to be included in messages with a problem description:
Operating system version
AVG program version (virus base and update number)
License number
and any additional information that you think may help us understand your particular issue
your full contact details
Tip When requesting Technical Support, it is strongly recommended to access the AVG Technologies web site directly from AVG User Interface, menu Help -> Get Help Online. This way, most of the required information will be filled in automatically, including your Licence Number.
WHICH VERSION of AVG do I need?
Contact Us Axiom Networking Solutions Australia
The office is attended 9am to 5pm, Mon to Fri.
QLD 07 3102 4831 NSW and ACT 02 8205 0584 VIC and TAS 03 9012 7428 SA, WA, and NT 08 8121 2430 AVG Sales Support AVG Tech Support
Updated: 15 July, 2010
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