What do I do if my computer crashed and I need a new copy of the software?

You can re-install your AVG software any time within the standard license period.

 

If you need to reinstall your AVG software again, please visit the Download page. Simply select the appropriate download file for your version of AVG software.

 

You will be prompted to enter your AVG License Number during the installation process - use the registration code you already have to unlock it on the new computer (the codes were emailed to you when you purchased the software).  It is necessary to enter it correctly. Please, use the "copy and paste" method (see below) instead of typing the License Number to avoid any possible mistakes.

 

To use the "copy & paste" method, please follow these steps:

• highlight the license number (this will change the colour)

• press and hold CTRL and then press the C key (this is the copy function)

• place your cursor where you would like to paste the copied information

• press and hold CTRL and then press the V key (this is the paste function)

• the information will be copied from the previous place to the place you have moved your cursor to.

If you have lost your registration code, send us your Invoice number and we will resend your registration code after verifying the sale.  If you do not have your Invoice number, send your name, email address and approximate purchase date and we will attempt to look it up for you.